IMMEX offers After‑Hours Telehealth services to support employers manage workplace injuries that occur outside of standard clinic hours.
After‑Hours Telehealth allows injury management to commence immediately in a structured, employer‑focused way. Early assessment helps determine the appropriate treatment pathway; reduces unnecessary escalation, increased costs and Lost Time Injuries (LTI’s); and supports better recovery and return‑to‑work outcomes.
Telehealth is now an established part of healthcare delivery. At IMMEX, it enables us to extend the same high standard of occupational injury management beyond business hours, providing continuity of care and proactive claims control.
How the service works
Subscribers to the service are given a separate After Hours telephone number. Consultations are conducted via widely available video conferencing platforms such as Microsoft Teams or Zoom. The on‑call IMMEX doctor speaks directly with the injured worker, conducts a visual assessment by video, if needed and commences appropriate medical management.
Where urgent face‑to‑face treatment is required, the doctor will arrange referral to hospital. Where hospital care is not required, the doctor establishes an initial management plan and organises follow‑up at the most appropriate IMMEX clinic on the next business day.
Certificates of capacity are completed and emailed directly to the employer, enabling early return‑to‑work planning. Importantly, the injured worker and supervisor do not need to leave the workplace.
Why employers use After‑Hours Telehealth
- Maintain control from the outset
Enables employers to retain control of injury management from the moment an injury occurs, rather than reacting to decisions made externally. - Consistency of care
After‑Hours Telehealth is provided by the same IMMEX doctors who treat patients during business hours. The service is not outsourced, ensuring continuity and consistent clinical decision‑making. - Avoid default referral to emergency departments (EDs)
Without after‑hours medical support, injuries are often automatically referred to EDs, increasing costs and reducing employer visibility over treatment decisions. - Earlier, appropriate medical decision‑making
Immediate access to an experienced IMMEX doctor allows timely assessment, appropriate treatment decisions and clear advice on work capacity. - Reduce the risk of Lost Time Injuries (LTIs)
Avoiding unnecessary ED referrals and early clinical intervention reduces the likelihood of minor injuries escalating into Lost Time Injuries and extended time away from work. - Minimise lost time and workplace disruption
Injured workers and supervisors remain on site where appropriate, reducing lost productivity and operational disruption. - Lower overall injury and claim costs
Early intervention and retained control support faster recovery, shorter claim duration and reduced downstream treatment costs. - Cost‑effective after‑hours care
After‑Hours Telehealth consultations are provided at a significantly lower cost than traditional after‑hours medical services or emergency department presentations.
Accessible to all IMMEX clients
The IMMEX After‑Hours Telehealth services is available to all IMMEX clients, regardless of location, providing consistent and reliable medical support when clinics are closed.
If you would like more information please contact IMMEX at 02 9319 5999 or email us at info@immex.com.au.